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Getting Help as a Student
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Facilities provided by your Faculty, School or section (such
as computer lab access) is supported by their IT section. Details
can be found on Transition's Get IT
pages.
For ITS supported services for students, you can check with
- ITS Network Status Notices - it lists
problems we are already aware of, and working to fix, check
here for in case your current issue is already covered!
- Student Internet Support Office
- they help students with a range of IT issues. If you can't find what
you need to know from the FAQs below, contact them, but have your
student card/number and a pen and paper handy, just in
case.
There are also a number of FAQs provided for services ITS
provide.
| Password Problem?
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It is your responsibility to ensure your password is secure. Please choose a secure password and keep it in a safe place.
Pheme Password Help
- For your central student Email account, and proxy and dialin
access
SNAP Password Help
- For SNAP Wired and Wireless and VPN access
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